Thank you for using the City of Wilmington’s Report It/Resolve It program.
Submit a non-emergency request for service (e.g., pothole) or log a complaint and it will be routed to the responsible Public Works division, which will then investigate the problem and take the necessary steps to resolve it.
You will be notified electronically once the request has been submitted and be kept up-to-date on the progress of your request or complaint. It is important that you provide accurate information so we can keep you informed.
At this time, the Wilmington’s Report It/Resolve It website only handles requests and complaints to the Department of Public Works. If you do not see a category for your desired request, or your request has not been resolved or acknowledged within two business days, please contact the Public Works Call Center at (302) 576-3878.
For mobile use, please download the ReportIt ResolveIt app for your device below.
• Click Start a New Request and follow the steps to submit your request.
• Check the status of a submitted request by clicking Find Existing Request(s) and provide the required information.
• For website assistance, please refer to the user guide.
Public Works Call Center (302) 576-3878
City of Wilmington, Delaware
800 North French Street
Wilmington, Delaware 19801
Help us route the request to the division that is responsible for your request by identifying the correct type of request.
Please choose a method below to identify your request type:
If you do not see your desired request type, please contact Public Works Call Center at 302-576-3878.
Select the Request Type that matches your request:
Type some text that matches your request (ie snow):
Select Service Request Type based on Department:
Select the Request Type that most closely matches your request:
Descbribe the request below (None Selected).
Answer questions below (if applicable to the request type) to the best of your ability. Answers are required to submit your request. Additional details may be entered in the box below.
Please provide your contact information. Required information will allow status updates to be sent to you and allow City staff to contact you if more information is needed.
Alert: Please enter a valid email address.
Alert: Email addresses must match.
Alert: Please enter a valid State Abbreviation.
Please verify the information below. Click "Go Back" to make changes or "Submit" to submit your request
Enter information below and click on "Find Request" to view your submitted request.
Thank you for submitting your service request online. Please retain the following numbers for reference when contacting the City of Wilmington’s Department of Public Works via telephone or through the service request website. You will receive a confirmation email shortly at the email address
Your request will be reviewed by the City of Wilmington’s Department of Public Works within two business days. Our Customer Service Representative will contact you via phone or email if additional information is needed or if we need clarification of the information that you provided.
You can also check the status of your service request anytime by returning to the service request website and clicking on the “Find My Request” button. You will be prompted to enter the email address () from which you sent the original service request and the request number () assigned to your service request.
If you have any questions, please contact us at 302-576-3879