Welcome Message from the Commissioner

Thank you for using the City of Wilmington’s Report It/Resolve It Program. You can submit a non-emergency request for service (e.g. special pickups, water quality test) or log a complaint by using this service. Once you report your request or complaint, it will be routed to the responsible division within Public Works which will then investigate the problem and take the necessary steps to resolve it.

You will be notified electronically once the request has been submitted and be kept abreast of the progress of your request or complaint as the status changes; therefore, it is important that you provide us with accurate information so we are able to keep you informed.

At this time, the Wilmington’s Report It/Resolve It website only handles requests and complaints to the Department of Public Works. If you do not see your desired request category, please contact the Public Works Call Center at 302-576-3878. If your request has not been resolved or acknowledged within two business days, please contact the Public Works Call Center at 302-576-3878 or the Office of Constituent Services Office at 302-576-2489.

For mobile use, please download the ReportIt ResolveIt app for your device below.

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Getting Started

Start a New Request

Click this button (or the just like it at the top of the page) then follow the steps to submit a new request.

Find Existing Request(s)

Click this button (or the just like it at the top of the page) to check on the status of a submitted request, then provide the required information.

For website assistance, please refer to the user guide.

To report traffic signal outage, please call Wilmington Police non-emergency line at 302-654-5151.

Of the 7,500 street lights located in the City of Wilmington, Delmarva Power (DPL) maintains over 6,000 of them including 700 decorative lights. Delmarva street lights can be identified by a 5 digit series of numbers. To report burnt out street lights contact Delmarva at 1-800-375-7117 or by accessing the please call Delmarva website at the following link.

To report an outage of a City maintained street light which are decorative lights without numbers, please contact the Public Works Customer Service Call Center at 302-576-3878.

Thank you for giving us the opportunity to serve you.


Cleon L. Cauley, Sr.


Department of Public Works